Returns policy
60-Day Return & Exchange Policy
We want you to feel comfortable and confident when shopping at owllaser.com, that’s why we offer a 60-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 60 days from the delivery date.
Return & Exchange Conditions
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
About the issue of freight costs for returns
1. If the return is caused by your reasons, you should bear the freight costs. The specific cost should be determined by the courier company you choose.2. If the goods received are damaged or incorrect due to our reasons, you do not need to bear the freight costs for this reason.
Non-Refundable Items
1. Final Sale items are not eligible for refund, exchange or resize.
2. Products customized based on personal preferences, such as name, initials, color, material, and chain length, are non-refundable.
3. Items without owllaser.com tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
4. Items that were worn, or sent to you as Replacement/Exchange are not refundable.
owllaser.com will charge a 35% restocking fee for the exchange of these items.
1. Personalized items with "Custom"，"engravings" and "photos" are non-refundable. However, owllaser.com will charge a 35% restocking fee for the exchange of the personalized items.
2. Special order items are those changing style and colors, buying a part from the whole set, and the product with personalized engravings, all of these are not refundable. However, owllaser.com can exchange it for a different design by charging a 35% restocking fee.
Refunds
Returns will be processed within 5 days upon receiving your package. The refund will be issued to the original payment account in 3-5 workdays as you requested.
Please Note:
* If you want the refund to be issued to your original payment account, please contact one of owllaser.com representatives to get an authorization.
* Customized products cannot be returned.
* The shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost. Return shipping costs will be borne by you owllaser.com will reimburse customer $10 as the return shipping fee via store credit under the following circumstances
1) Customer received the wrong item.2) The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact owllaser.com within 48 hours of receiving their order.)
* owllaser.com will charge a 35% restocking fee for the return or exchange of the below items.
1) Returning multiple items (≥ 3 pieces) from the same order, you will be charged a 35% restocking fee for each item returned.
Return address: Building 4, No. 686, Nanfeng Highway, Fengcheng Town, Fengxian District, Shanghai, China
Email: support@owllaser.com